Mandatory Topic: Dealing with customers and clients fairly

CPD Hours = 1 Verifiable Hour

Course Information:

• why fairness is important in the real estate context;
• the concepts of diversity, equity, equality and inclusion;
• diversity in Aotearoa New Zealand;
• how to treat clients and customers from diverse backgrounds fairly;
• the types of complaints and enquiries made to REA alleging unfair conduct.

Important - Please read:

Accessing and Launching the Course:

• After registering and purchasing the course, you can access your course by going to your Learning Hub (you can find this under ‘Education & events’ tab on the REINZ website).
• Once in the Learning Hub, click on ‘View My Courses, here you can find all of the online courses you have in progress or not started.

Progress Tracking:

• Your progress is automatically saved. You can pause and resume whenever it suits you.

Completion Requirements:

• Ensure you finish all questions and activities within the online course to be marked as completed. Complete all modules online for the overall course completion.

Recording Completion:

• After finishing a topic, wait for up to 12 hours for the completion to be added to your CPD logbook.
• Your completion will be reported to the REA (Real Estate Authority) on the 10th of each month.

Verifiable Training Certificate:

• Once you've completed all 10 hours with REINZ, you can download your Verifiable Training Certificate. You can download this in your profile under 'My CPD' on the REINZ website.