This verifiable package includes the following topics:

Total of 10 verifiable CPD hours

Important - Please read:

Accessing and Launching the Course:

• After registering and purchasing the course, you can access your course by going to your Learning Hub (you can find this under ‘Education & events’ tab on the REINZ website).
• Once in the Learning Hub, click on ‘View My Courses, here you can find all of the online courses you have in progress or not started.

Progress Tracking:

• Your progress is automatically saved. You can pause and resume whenever it suits you.

Completion Requirements:

• Ensure you finish all questions and activities within the online course to be marked as completed. Complete all modules online for the overall course completion.

Recording Completion:

• After finishing a topic, wait for up to 12 hours for the completion to be added to your CPD logbook.
• Your completion will be reported to the REA (Real Estate Authority) on the 10th of each month.

Verifiable Training Certificate:

• Once you've completed all 10 hours with REINZ, you can download your Verifiable Training Certificate. You can download this in your profile under 'My CPD' on the REINZ website.

Overview of topics:

Dealing with customers and clients fairly (mandatory)

• why fairness is important in the real estate context;
• the concepts of diversity, equity, equality and inclusion;
• diversity in Aotearoa New Zealand;
• how to treat clients and customers from diverse backgrounds fairly;
• the types of complaints and enquiries made to REA alleging unfair conduct.

Managing your license and regulatory obligations (mandatory)

• understand their regulatory compliance requirements;
• understand the meaning of fit and proper (Fit and Proper guidelines);
• know how to meet licensing obligations under the REAA 2008;
• know how to meet CPD requirements;
• understand the principles of real estate agency work;
• know how to raise concerns about unlicensed trading;
• understand conflict of interest and how it applies;
• know when to report misconduct;
• understand brands and marketing requirements;
• understand REA’s role. 

Social Media & Digital Communications: avoiding harm, common risks and issues (new)

• identify relevant legislation and rules associated with social media and digital communication use;
• understand common risks and issues associated with social media and digital communication use as a real estate professional;
• understand the potential implications and damage for real estate professionals from social media and digital communication use;
• describe best practice actions associated with social media and digital communication use in real estate agency work.

Balancing Fiduciary duties with fairness to the buyer

• explain your legal obligations to parties to a real estate transaction
• explain your obligations to the parties when establishing an agency relationship
• explain your obligations to the parties when marketing a property and negotiating a sale and purchase agreement
• explain your obligations to the parties after the sale and purchase agreement is signed.

Know The Property

• explain the research required on a property at listing time
• explain the key focus when asking questions of the seller at listing time
• explain the implications of having insufficient knowledge about a property for the appraisal, listing and marketing stages
• explain the implications of having insufficient knowledge about a property in relation to disclosure obligations.

Physical Property Inspections

• explain requirements for physical inspection of a property.
• explain key aspects to consider when inspecting land, buildings and other structures
• explain indications of possible issues when inspecting land, buildings and other structures
• explain requirements for decks, balconies, verandas and other property improvements
• explain requirements regarding claims made in relation to damage of a property. 

Conjunctional Sales

• explain what a conjunctional sale is and how it is established
• explain what needs to be agreed in a conjunctional agreement
• explain the duties of the licensees from both agencies in a conjunctional agreement situation
• explain best practice when licensees are approached by customers, clients or other agencies in potential conjunctional sale situations
• explain professional behaviour in conjunctional sale situations.